ILR Press
Talking about Machines (English, Julian E. Orr)
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Product Description
About the Book
This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work…
ISBN: 9780801432972
Book Specifications
| ISBN-13 | 9780801432972 |
| ISBN-10 | 0801432979 |
| Publisher | ILR Press |
| Category | ILR Press |
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